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Toyota Begins Repairs on Recalled Vehicles
2/1/2010
Toyota says dealers will begin repairing faulty pedals this week
Automotive News -- February 1, 2010 - 12:01 am ET
UPDATED: 2/1/10 8:12 a.m. ET
Lentz to customers: "We have let you down."
TOKYO -- Toyota Motor Corp. has developed a dealer remedy to fix faulty accelerator pedals in 2.3 million recalled vehicles and will start repairs this week.
Toyota is already shipping the parts to U.S. dealers and training them on how to conduct the fix. The remedy involves reinforcing the pedal assembly to eliminate the excess friction that causes pedals to stick, Toyota Motor Sales U.S.A. said in a statement today.
“We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can -- as fast as we can -- to make things right,” Toyota Motor Sales President Jim Lentz said in the statement.
Toyota's fix involves installing a steel reinforcement bar into the gas pedal's friction device, a mechanism that controls the pedal's return to the idle position after being pushed down. “In rare cases, the pedal sticks, leaving the throttle partially open,” Toyota said.
The actual repair will take about 30 minutes, and Toyota said it will cover all costs associated with the work. Drivers shouldn't notice any change in the feel of the pedal, the company said.
The announcement covers a fix for 2.3 million vehicles Toyota Division recalled on Jan. 21. Last week Toyota suspended deliveries of the models in advance of a production shutdown scheduled for this week.
A solemn Lentz apologized to customers in a video on Toyota's Web site. He said that some Toyota dealerships would be open 24 hours to fix the recalled vehicles.
"Toyota has always prided itself on building high quality, durable products that customers can depend on," said Lentz, dressed in a dark suit and sitting before a brown backdrop. "I know that we have let you down."
"We are redoubling our efforts to make sure that this does not happen again," he said.
Toyota had also scheduled a conference call with reporters at 11 a.m. EST to discuss the recall and the dealer remedy for the pedal mechanism, made by supplier CTS Corp. of Elkhart, Ind.
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